Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Hosting Control Panel you’ll find a detailed Help Center section featuring plenty of how–to articles and regularly asked questions. They are compiled by our support team of skillful technicians. Just fill in your question and our intelligent platform will offer you the most suitable answer.

  • Top quality support service

  • Instructional Video Clips

  • If you would rather see how a task is implemented or how an issue is addressed, rather than just reading about it, examine our selection of step–by–step video tutorials. They address many different issues and will help you swiftly learn how to work with our Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 help desk service and come with a 60–minute response guarantee. Our proficient techs will be available to you 24/7 and will solve any problem that you might possibly come across within less than 1 hour after the ticket submission. In most instances, a reply will be given to you within twenty minutes.