Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • Each assistance request you send to us will be dealt with within maximum one hour. In case your support ticket or email requires additional assistance from an administrator, we’ll forward it and leave a comment to notify you that your case is being examined. If you take advantage of our Managed Services package, any of the tasks included there will be executed at a time of your preference.

  • Top quality support service

  • An Outstanding Help Desk Support Service

  • We’ll be online for you round–the–clock to answer any queries that you may have connected to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. In case you also require help handling server administration procedures, take a look at our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting services.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel was installed by default for every dedicated server. Among its functions is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most instructional articles also video versions which demonstrate all the tasks that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.