Being able to communicate with your hosting provider any time you have any sort of questions or encounter any problems is very important and how fast they will answer and take action is crucial, particularly if your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are a quick way to distinguish genuine providers from resellers. The latter in most cases respond just to e-mail messages or support tickets and you will have to wait for a day or longer so as to receive a response. When your trouble requires a couple of replies, you may end up losing days to have a problem solved. With a genuine and trustworthy website hosting provider, you will be able to connect with the support at any moment and receive a prompt reply no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Hosting

We provide you with 24/7 customer, billing and tech support for our hosting. Even if you aren't our customer yet and you have questions, we will help you without delay and provide the necessary info, so as to give you the choice to make an informed decision when you buy a new web hosting account. We are available at any moment, including holidays and weekends, and we supply several ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of phone numbers worldwide, so that you'll be able to call the one that is closer to you. The maximum response time for the emails and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days and nights to get assistance for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you buy a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to find the right package or offer you info about our servers, in order to check whether the system requirements for your web sites are met. In case you are a current customer, you also have the option to contact us via email or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We warrant that any time you use these 2 methods of contact, you'll get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. If you have used the web hosting services of other companies, even large ones, you're able to compare the response time due to the fact that it often takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious problems or questions about the pre-installed software your server is equipped with. If you haven't acquired your VPS server plan yet, you'll be able to learn a lot more about our services by giving us a phone call or via the live chat service. For more tech problems, you are able to send an email message or open a ticket from your billing Control Panel and you'll get support within a maximum of one hour no matter the time of the day, even on holidays and weekends. The typical reply time usually doesn't exceed half an hour. If you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to each VPS package and our administrators can help you with any installation or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time warranty, you will take advantage of prompt support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that any time you open a support ticket via your billing account or you send an e-mail message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the perfect option if the issue in question requires more time to be resolved or if it needs to be given to our admins, as it's easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.