In case you've ever had a hosting account before or you have dealt with any other type of online service, you're probably well aware from personal experience that for some things it is better to talk to a live person on the phone instead of exchange tickets or e-mail messages. If you'd like to know more about a service before you purchase it or when something small-scale has to be done, for example, it'll be easier and quicker to get it done real-time. When you have the option to seek the advice of representatives over the phone, it's very likely that you are working with an actual website hosting provider, not just a reseller. The level of support that you'll get over the phone may differ between different companies - from general matters to professional tech support. Typically the majority of suppliers offer pre-sales assistance and first level phone support, while more complex tech matters are managed via email and / or tickets.

Phone Support in Hosting

Our hosting packages include telephone support 14 hours a day even on official holidays, so if you do not have an account yet, you can give us a call and find out more about our solutions or if we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you're able to call the phone number that is nearer to you. If you're an existing customer, we will help you promptly with any general and billing matters as well as with a number of technical matters so as to save you time and efforts - we are aware of the fact that sometimes it's more convenient to consult with a live person so as to get things done promptly. Certainly, some matters cannot be resolved on the phone, so in such a case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you hesitate which plan will be appropriate for your websites, you want to find out more about a package's specifications or you need any other info about our solutions, you'll be able to call any of the local telephone numbers that we have in the United States of America, the UK and Australia and our customer support agents will assist you. If you already have an account, you can get in touch with us about general and sales matters, although we are usually able to assist with many technical issues as well. For entirely tech troubles you'll need to use our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option in case the problem can take extra time to be resolved or it has to be escalated to our system administrators.