If you’ve ever got any questions about the web hosting service in general or you experience a problem with your websites, you will need to contact the hosting company’s customer support team. It may not make any difference how quickly they’ll respond when you've got a generic question, but a problem such as a bungled software app update, for instance, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to lend a helping hand, the longer the website will be out of order. In case you offer services or goods online, any outage will influence your site badly and you can lose current or prospective clients. A lot of hosting providers, primarily resellers, answer trouble tickets and emails within 24 hours, but in the electronic epoch that’s far too long, as clients will hardly ever go back to a website that is not functioning correctly for a prolonged stretch of time.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any trouble ticket that you submit or any e-mail that you write is only 60 minutes, even if you contact us on weekends and legal holidays. Whatever the essence of your query or issue may be, we will lend a hand instantly and will provide you with the necessary information to fix any problem with your sites. The actual reply time typically does not surpass 15-20 minutes, which is the reason why you can just forget about waiting for hours and hours to get an issue fixed or what is even worse than that – waiting one whole day only to get a response that more information is necessary while nothing’s sorted out. We’ll offer you assistance in an instant as we know precisely how valuable time can be in the dynamic Internet sphere. The 1-hour response guarantee is valid for any billing or technical inquiry that you might have in regard to our hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a ticket via your hosting Control Panel or send an email connected with your semi-dedicated server, you will have a response within sixty minutes max. You can contact us whenever you want with regards to billing, technical or general issues and considering that we’re on duty 7 days a week, you’ll always receive help in a well-timed manner. Based on the specific question or issue, we will provide you with more information, fix the predicament if it’s been caused by something that’s within our reach or inform you what steps to take in case you have to configure some setting for a web app that we cannot access. You can just forget about waiting for a whole day for each single answer. In fact, in most cases we reply to tickets and emails within no more than 20-25 minutes.