A live chat is among the methods of communication offered by some web hosting suppliers as a part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a telephone call with an agent. In addition, when the trouble that you have requires some time to be reviewed and taken care of, you are able to do something else at the same time rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service free of charge provided that you have web accessibility even when your web hosting provider is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

We supply a live chat support service for all hosting that we offer and we are able to support you with almost everything in real time. If you do not have an account with our company yet, we can give you more information about the plans in order to help you to get the most appropriate plan. If you are a current customer, we're able to assist you with any general or billing issue as well as with lots of common technical problems, such as an e-mail address installation in a desktop e-mail client. If you cannot give us a call for some reason or you are in a country where we do not have a local telephone number, the live chat is the best option to contact us. Certainly, some troubles need longer time to analyze and test, which means that you'll need to open a support ticket to our technicians, however, we are able to save your time and assist you with a number of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as standard with our services, therefore if you have any questions concerning our Linux semi-dedicated servers, you're able to talk with our customer care team at any moment no matter if you have already obtained your account or not. In general, the chat service is for billing, pre-sales and basic questions and issues, yet we're able to assist you with quite a lot of technical questions too. We can help you pick the best package for your sites if you do not have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done promptly because our live chat service is online all day long, every day. Whenever you need assistance, you are able to talk to an agent and save time and effort.