There are a number of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a ticketing system. It is the least complicated communication channel for many reasons. In case no representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste extensive pieces of info without the need to worry about typing mistakes, and if a specific issue requires more time to be sorted out or a number of replies must be exchanged, all the info will be in the exact same place, so either party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you’ll have to use at least two separate admin interfaces and this number can rise if you want to administer multiple domains. Additionally, a lot of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it whenever you want with just a few clicks, without having to log out of your account. The ticketing system comes with a quick-search box, which will help you find virtually any ticket that you’ve sent in the past, if necessary. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to fix a particular problem even before you send a ticket. The response time is maximum 1 hour, so you can receive timely assistance whenever you need one and in case our technical support team suggests that you do something in your hosting account, you can do it straight away without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything from one single place, so we have implemented a support ticket system into the in-house created Hepsia Control Panel, which is available with each semi-dedicated server package. This will permit you to handle the communication with our technical support team together with your semi-dedicated account, which means that you won’t have to remember one more log-in name for another interface. You will be able to submit a new ticket or to track the status of an old one with less than several clicks whilst you’re browsing the content hosted in your account. You can also look through older tickets using an intelligent search box or have a look at applicable help articles, which include solutions to commonly faced obstacles. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being only 1 hour, so there’ll always be somebody to assist you.